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FAQ

Orders

What methods of payment do you accept?

We accept all major credit cards as well as Paypal.

What's the status of my order?

To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.And also our customer support will send following email showing tracking information.

What if I need to modify the contents of my order?

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.We also cannot remove items from an existing order. Instead, please return any unwanted items once you receive your order.

How do I cancel my order?

Contact support@inscoolgifts.com within 60 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00am – 5:00pm PST. We cannot cancel orders for you on Saturday or Sunday.If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

Shipping

Where does inscoolgifts ship?

We ship products from both our USA warehouse and Shanghai factory .If depends on the stock .Usually us orders from US warehouse, woldwid orders from Shanghai China.

How much does shipping cost?

We ship worldwide with free shipping ,the price of product is all you need to pay.

When will I get my order?

It usually takes about 5-8 days arriving you .

Contact support@inscoolgifts.com within 60 minutes of placing your order during normal business hours Monday – Friday, 8:00am – 5:00pm PST.